1. Overview

This website is operated by Wild Koala Designs. Throughout the site, the terms “we”, “us” and “our” refer to Wild Koala Designs.

By visiting our website and/or purchasing from us, you agree to be bound by these Terms of Service. These Terms apply to all users of the site, including browsers, customers and contributors of content.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not access or use our website or services.

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.

2. Australian Consumer Law

Nothing in these Terms of Service excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You may also be entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

3. Products and Availability

We make every effort to display our products as accurately as possible. However, because many of our products are handmade, slight variations in colour, finish, scent, design, placement or appearance may occur.

Colours may also appear slightly different depending on photography, lighting, screen settings or device display.

All products are subject to availability. If an item becomes unavailable after you place your order, we will contact you to offer an alternative, backorder option or refund.

We reserve the right to limit or refuse sales where permitted by law.

4. Pricing and Payment

All prices on our website are listed in Australian Dollars (AUD) and include GST where applicable.

We reserve the right to modify prices, update products or discontinue products without notice.

Payments are processed securely through Shopify and its payment partners. We do not store full credit card details.

5. Order Processing and Shipping

Once an order is placed, you should receive an order confirmation email.

Orders are generally processed within 1–4 business days, unless otherwise stated on the product page or during busy periods.

Delivery times vary depending on your location, selected shipping method and carrier delays.

For full details, please review our Shipping Policy.

6. Returns and Refunds

We stand by the quality of our handmade products.

If you receive a faulty, damaged or incorrect item, please contact us as soon as possible and include your order number, photos of the issue and a brief description of the problem.

Returns and refunds are handled in accordance with our Refund Policy and your rights under Australian Consumer Law.

Please note that we do not offer refunds or exchanges for change of mind unless stated otherwise, but this does not limit your rights under Australian Consumer Law.

7. Handmade Products

Many Wild Koala Designs products are handmade or customised in small batches.

Because of this, minor variations may occur between products. These variations are part of the handmade nature of our items and do not usually constitute a fault.

Product colours, finishes, labels, packaging and decorative details may vary slightly from photos shown on our website.

8. Candle and Product Use

Customers are responsible for using all products safely and for their intended purpose.

For candles and wax products, please follow all warning labels, safety instructions and care directions provided with the product.

Wild Koala Designs is not responsible for damage, injury or loss caused by misuse, failure to follow instructions, unsafe burning practices, improper storage, neglect or use of a product for an unintended purpose.

Candles should never be left burning unattended and should be kept away from children, pets, draughts and flammable materials.

9. User Responsibilities

You agree not to use our website for any unlawful or prohibited purpose, including but not limited to:

• uploading or transmitting malicious code, viruses or spam;
• violating intellectual property rights;
• misrepresenting your identity or payment details;
• using our website to defraud, harass or harm others;
• attempting to interfere with the security or operation of our website;
• copying or scraping website content without permission; or
• using our products or services for any illegal or unauthorised purpose.

We may terminate or restrict your access to our services if you violate these Terms.

10. Third-Party Services

Our website may include links to third-party websites, tools, apps or services.

We are not responsible for the content, policies, practices, services or transactions of third-party websites or providers.

You should review any third-party terms and policies before using their services or completing a transaction with them.

11. Intellectual Property

All content on this website, including images, text, product descriptions, logos, graphics, designs and branding, is the property of Wild Koala Designs unless otherwise stated.

You may not copy, reproduce, modify, distribute, use or publish our materials without prior written consent.

12. Limitation of Liability

To the maximum extent permitted by law, Wild Koala Designs will not be liable for any indirect, incidental, special or consequential damages arising from your use of our website, services or products.

We do not guarantee that our website will be uninterrupted, secure or error-free at all times.

Nothing in this section excludes, restricts or modifies any rights or remedies you may have under Australian Consumer Law or any other law that cannot be excluded, restricted or modified.

13. Privacy

Your submission of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use, store and disclose personal information.

14. Governing Law

These Terms of Service are governed by the laws of Victoria, Australia.

Any disputes will be handled in the courts of Victoria, Australia.

15. Updates to These Terms

We may update or revise these Terms from time to time.

The most current version will always be posted on this page.

Your continued use of our website following any updates means you accept the updated Terms.

16. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Wild Koala Designs
Email: wildkoaladesigns@gmail.com
Location: Bunyip, Victoria, Australia