Last updated: 21 May 2026

This Privacy Policy explains how Wild Koala Designs (“we”, “us” or “our”) collects, uses, discloses and protects your personal information when you visit wildkoaladesigns.com.au, make a purchase, contact us, subscribe to marketing or otherwise interact with us.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. What We Collect

We collect the information needed to run our store, fulfil orders and provide customer support.

Information You Provide

We may collect personal information you provide to us, including:

• name;
• email address;
• phone number;
• billing address;
• shipping address;
• order details;
• delivery preferences;
• account details, if you create an account; and
• messages you send us through email, contact forms or social media.

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• device and browser information;
• IP address;
• pages viewed;
• products viewed;
• how you interact with the website;
• referral information; and
• cookies, pixels and similar technologies.

Information From Third Parties

We may receive information from third parties that help us operate our store, including:

• Shopify, our e-commerce platform;
• payment processors, such as Shopify Payments or PayPal;
• shipping and fulfilment providers;
• email marketing platforms;
• analytics providers; and
• advertising platforms such as Meta and Google.

2. How We Use Your Information

We use your personal information to:

• process and fulfil orders;
• take payment and provide order confirmations;
• arrange shipping and delivery;
• provide tracking updates;
• respond to enquiries;
• manage returns, refunds and customer support;
• send service updates and order-related messages;
• send marketing emails where you have subscribed or where permitted by law;
• improve our website, products and customer experience;
• measure website and advertising performance;
• personalise content and advertising;
• prevent fraud and protect our website;
• comply with legal, tax and accounting obligations; and
• enforce our terms and protect our rights.

We do not sell your personal information.

3. Sharing Your Information

We only share personal information where needed to operate our business, provide our services or comply with the law.

We may share information with:

• Shopify and website hosting providers;
• payment processors;
• shipping and courier partners;
• email marketing platforms;
• analytics tools;
• advertising platforms such as Meta and Google;
• customer support tools;
• fraud prevention and security providers;
• professional advisers, such as accountants, lawyers or insurers;
• government, regulatory or law enforcement bodies where required by law; and
• parties involved in a business transfer, such as a sale, merger or restructure.

We require service providers to handle personal information securely and only for the purposes they provide services to us.

4. Cookies and Advertising

We use cookies, pixels and similar technologies to operate our website, remember preferences, measure performance and personalise advertising.

Cookies and similar technologies may be used to:

• keep items in your cart;
• process checkout;
• remember your preferences;
• analyse website traffic;
• measure ad performance;
• show relevant advertising; and
• improve the customer experience.

You can control or disable cookies in your browser settings. Blocking some cookies may affect website functionality.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails.

Advertising platforms such as Google and Meta may also provide tools to manage interest-based advertising preferences.

5. Payments and Security

Payments are processed by trusted third-party payment providers. We do not store full credit card details on our servers.

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

This may include keeping information to:

• fulfil orders;
• provide customer service;
• meet legal, tax and accounting obligations;
• resolve disputes;
• prevent fraud; and
• maintain business records.

When personal information is no longer required, we will take reasonable steps to delete it or de-identify it.

7. Your Rights

Subject to applicable law, you may request to access, correct or delete personal information we hold about you.

You may also contact us if you wish to object to or limit certain uses of your personal information.

We may need to verify your identity before responding to a request.

To make a privacy request, contact us at:

wildkoaladesigns@gmail.com

Marketing emails can be unsubscribed from using the unsubscribe link at the bottom of any marketing email.

8. Children

Our website and services are not directed to children.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take reasonable steps to delete it.

9. International Transfers

Some of our service providers, including Shopify and other technology providers, may store or process personal information outside Australia.

Where this occurs, we take reasonable steps to ensure your personal information is handled securely and in accordance with this Privacy Policy.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content or policies of third-party websites. You should review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

The updated version will be posted on this page with a new “Last updated” date.

12. Contact Us

For privacy questions, requests or complaints, please contact us at:

Wild Koala Designs
Email: wildkoaladesigns@gmail.com
Location: Bunyip, Victoria, Australia